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    JAMES R. LEWIS

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    James R. Lewis
    • May 13, 2019
    • 11 min

    Net Promoter Score Considered Not Harmful (and How UX Professionals Can Use It to Their Advantage)

    Since Jared Spool published his essay, "Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)" in December...
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